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Working for You

We Understand People & Relationships

At Sohn & McClure Jewelers, it is our understanding of people, on both personal and professional levels, that makes us excel. We take the time to listen to and develop strong relationships with our employees and partners. In doing so, we think out of traditional boundaries, and act on core principles, which are:

  • Open, honest, and effective communication
  • Concern for the environment and our society
  • Developing partnerships with outstanding companies
  • Building sound values within a network of relationships
  • Achieving customer delight, not just customer satisfaction

Ours is a Tradition of Responsiveness, Service & Innovative Spirit

Customer service is why we are here. It’s the vital part of our business and the way we behave in our personal and professional lives. In providing outstanding service, we strive to:

  • Place your interest ahead of our own and provide guidance, not sales talk
  • Work within your time and budgetary constraints to perform to the best of our ability
  • Do what we say we will do and deliver when we said we will deliver
  • Find and resolve issues before they become problems
  • Give you a fair price and highest value possible
  • Focus on proactive communication, personal accountability and responsiveness
  • Be forthright in everything that we say and do
  • Approach customer service as both a science and an art
  • Listen to your needs and provide innovative ideas
  • Live and act within a true value framework